Camden Delta was engaged to support the development of HR business partners at Nissan Americas. Nissan Americas had moved to a shared services model of HR four years earlier, forming several Centers of Expertise and outsourcing its recruiting function. While the company had made substantial investments in its talent management processes and technology, it had invested relatively little in developing HR business partners who played a key role in deploying those talent management processes in the field. Nissan knew the demands on HRBP’s would only increase as the company faced a difficult economic environment and an unprecedented number of upcoming model changes.
The engagement began with a two-day HR Business Partner Summit involving fourteen HR Directors and VP’s. As pre-work, participants were surveyed about how they were currently spending their time and how they thought that needed to change to meet business and workforce challenges. The results showed HR BP’s believed they were spending too much time on tactical employee relations and administrative issues (e.g. payroll questions, data entry) and not enough on more strategic areas such as organization development, diversity & inclusion, and managing the HR organization itself.
During the summit, the participants identified several opportunities to improve their effectiveness, including HR structure and governance changes, talent management process changes, and HR business partner development. Breakout groups developed action plans which were presented to the HR Operating Committee.
As a direct result of the work done in the summit, Camden Delta was engaged to create a customized competency framework for HR business partners at Nissan. Through document reviews, subject matter expert interviews, and focus groups, we discovered and documented four distinct levels of HR business partner roles. This competency framework provided a solid foundation for defining career paths and individual development plans.
Camden Delta was selected by the HR Operating Committee for our knowledge, tools, and passion for equipping HR business partners to be more strategic, as well as our ability to share challenges and solutions from our direct experience with other organizations’ HR transformation efforts.
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